Version Date: 2025.09.01
At Pelotmate, protecting your privacy stands as a core principle of our service delivery. We acknowledge the value of your personal information and pledge to manage it with strict diligence and responsibility. This Privacy Policy outlines the procedures by which we gather, utilize, disclose, and safeguard your data when you engage with the Pelo application. By accessing or using Pelo, you acknowledge and consent to the practices outlined in this document.
To deliver and enhance the Pelo experience, we collect specific types of information, categorized as follows:
When you create a Pelo account, we require essential information to set up and secure your profile, such as your full name and email address. This data enables us to verify your identity, grant access to app features, and send critical account updates.
For a more tailored experience, you may choose to share additional details about yourself—including your preferred interests, content preferences, or hobby-related insights. This optional information helps us customize Pelo’s functionality to align with your individual needs.
We track interactions within the Pelo app, such as the duration of your sessions, the features you access most frequently, and the actions you take (e.g., saving filters, sharing content). This data supports our efforts to analyze user behavior, identify areas for improvement, and refine the app’s usability.
Pelo automatically collects technical data about the device you use to access the app, including your device model, operating system version, network carrier, and unique device identifiers. This information ensures Pelo operates reliably across various devices and resolves technical compatibility issues.
Only if you actively grant permission will Pelo collect your geolocation information. This data is used exclusively to provide location-based services, such as region-specific content recommendations or location-linked filters. You may revoke this consent at any time through your device settings.
Pelotmate uses the collected data solely to improve our services and deliver a personalized experience, as outlined below:
· App Enhancement & Maintenance: We analyze usage data to identify and fix technical glitches, optimize existing features (e.g., filter performance), and develop new tools that align with user preferences.
· Service-Related Communication: You may receive notifications via the app or email regarding important account updates (e.g., password changes), app feature releases, or critical service announcements. These communications are non-marketing and essential to your use of Pelo.
· Customer Support Provision: Your data helps our support team understand your specific needs, troubleshoot issues more efficiently, and provide timely, relevant assistance when you reach out.
· Aggregated Trend Analysis: We compile and analyze anonymized, aggregated data to identify broader usage patterns (e.g., popular filter categories) and guide strategic decisions about app development and innovation. This analysis never includes personally identifiable information.
You retain full control over your personal information, with the following rights to access, modify, or manage your data:
You have the right to obtain a copy of the personal information Pelotmate holds about you. To exercise this right, send a request to our service email: LX1123515219@163.com. We will respond with the requested data within a reasonable timeframe.
If you identify errors or outdated details in your personal data, you may request corrections by emailing us with specific information about the inaccuracy. We will review and update our records promptly to ensure data accuracy.
Subject to legal obligations and legitimate business needs (e.g., resolving pending disputes), you may ask for the deletion of your personal data. Contact us via the service email, and we will assess your request and take appropriate action, including confirming when deletion is complete.
Under certain circumstances (e.g., if you dispute the accuracy of your data), you can request that we limit how we process your information. Explain your situation in an email, and we will implement the requested restrictions where legally permissible.
You may object to specific uses of your data, particularly if the usage is for marketing purposes (should Pelo offer marketing services in the future). Notify us of your objection, and we will cease using your data for the stated purpose immediately.
You have the right to receive your personal data in a structured, machine-readable format that allows you to transfer it to another service provider. Request this via email, and we will provide the data in a compatible format (e.g., CSV).
Pelotmate prioritizes your privacy and only shares your data in limited, transparent circumstances:
· Trusted Third-Party Vendors: We collaborate with reputable third-party service providers to support Pelo’s operations, such as cloud hosting, data analytics, and (if applicable) payment processing. These partners are contractually obligated to adhere to strict privacy standards and may only use your data to fulfill the services they provide to Pelotmate.
· Legal Compliance: We may disclose your data if required by law, such as in response to valid court orders, subpoenas, or requests from law enforcement agencies. We will only disclose the minimum amount of data necessary to comply with such requests.
· Business Transitions: In the event of a merger, acquisition, sale of assets, or other business restructuring, your personal data may be transferred as part of the transaction. We will ensure the acquiring entity adheres to the terms of this Privacy Policy and maintains equivalent privacy protections.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law (e.g., tax or legal record-keeping obligations). Once your data is no longer needed, we delete it permanently or anonymize it (removing all identifiers) in accordance with industry best practices.
Pelotmate implements technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure server storage, and regular security audits. While we strive to prevent all security risks, no system is entirely impenetrable—we encourage you to use strong passwords and avoid sharing your account credentials.
Pelo is intended for use by individuals aged 17 and older. Pelotmate does not knowingly collect, use, or disclose personal information from minors (individuals under the age of 17). If we discover that we have inadvertently collected data from a minor, we will immediately delete such data in compliance with applicable laws and notify the relevant guardian where required.
Pelotmate reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Significant updates will be communicated to you via a prominent notice within the Pelo app or a direct email to your registered address. Your continued use of Pelo after the effective date of the updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically for updates.
If you have any questions, concerns, or feedback regarding this Privacy Policy or the handling of your personal data, please contact us at:
Email: LX1123515219@163.com